Privacy Policy
Privacy Policy & Terms of Use
Last Updated: 15/07/2026
Welcome to Rayah. By accessing or using our website, you agree to the terms outlined below. If you do not agree with these terms, please discontinue using the website.
Privacy Policy
At Rayah, your privacy is important to us. We collect and use your personal information only to process orders, improve your shopping experience, provide customer support, and communicate with you regarding your purchases.
Your information is securely stored and will never be sold to third parties. We may share your information with trusted service providers such as payment gateways, courier partners, and technology providers only to fulfill your orders and operate our services.
By using our website, you consent to the collection and use of your information in accordance with this Privacy Policy.
User Responsibilities
When using the Rayah website, you agree to:
- Provide accurate and complete information.
- Use the website only for lawful purposes.
- Not upload or transmit harmful, offensive, defamatory, fraudulent, or illegal content.
- Not introduce viruses, malware, or any software intended to disrupt the website.
- Not copy, reproduce, modify, distribute, or commercially exploit any content from the website without prior written permission.
Rayah reserves the right to suspend or terminate accounts that violate these terms.
Intellectual Property
All content on this website, including logos, designs, text, images, graphics, product photographs, trademarks, and software, is the exclusive property of Rayah or its licensors and is protected under applicable intellectual property laws.
No content may be copied, reproduced, or used without prior written consent.
Third-Party Links
Our website may contain links to third-party websites for your convenience. Rayah does not control or endorse these websites and is not responsible for their content, privacy practices, or services.
Product Information & Pricing
We make every effort to ensure that product descriptions, images, availability, and pricing are accurate. However, errors may occasionally occur.
Rayah reserves the right to correct any errors, update information, modify prices, or cancel orders if incorrect information has been published.
Shipping & Delivery
Delivery timelines provided on the website are estimates and may vary due to:
- Weather conditions
- Transportation delays
- Public holidays
- Government restrictions
- Other unforeseen circumstances
If delivery cannot be completed after multiple attempts, Rayah reserves the right to cancel the order.
Returns & Refunds
Returns, exchanges, and refunds are governed by our Returns & Refund Policy, available on our website.
Products must satisfy the applicable return conditions to qualify for a refund or exchange.
Fraud Prevention
To protect our customers, Rayah reserves the right to:
- Cancel suspicious or fraudulent orders.
- Request additional identity or payment verification.
- Restrict Cash on Delivery (COD) for certain customers or locations.
- Block customer accounts involved in fraudulent or abusive activities.
Promotional Offers
All offers, discount codes, vouchers, gift cards, and promotional campaigns:
- Are subject to specific terms and conditions.
- Cannot be combined unless explicitly stated.
- Are non-transferable and cannot be exchanged for cash.
- May be modified or withdrawn without prior notice.
Promotional vouchers used on cancelled or returned orders may not be reissued.
Limitation of Liability
Rayah strives to provide accurate information and uninterrupted services. However, we do not guarantee that the website will always be error-free or available.
Rayah shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of the website, delays, technical issues, unauthorized access, or circumstances beyond our reasonable control.
Indemnity
You agree to indemnify and hold harmless Rayah, its employees, affiliates, directors, and partners from any claims, damages, liabilities, or expenses arising from your misuse of the website or violation of these Terms.
Account Suspension
Rayah reserves the right to suspend, restrict, or terminate any user account without prior notice if these Terms are violated or fraudulent activity is suspected.
Governing Law
These Terms shall be governed by the laws of India.
Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts in Kolkata, West Bengal, unless otherwise required by applicable law.
Changes to These Terms
Rayah reserves the right to update or modify this Privacy Policy and Terms of Use at any time. Revised versions will be published on this page and become effective immediately upon publication.
Contact Us
For any questions regarding these Terms or our Privacy Policy, please contact our Customer Support team through the details provided on our Contact Us page.