Refund Policy

At Rayah, we strive to ensure that every order meets our quality standards. If you receive a product that is damaged, defective, incorrect, or does not meet your expectations, we’re here to help.

Please read our Refund Policy carefully before initiating a request.

Eligibility for Refund

You may request a refund if:

  • You receive a damaged or defective product.
  • You receive an incorrect item.
  • Your order arrives with a manufacturing defect.
  • The product delivered is significantly different from what was ordered.

To be eligible:

  • The refund request must be submitted within 7 days of receiving the order.
  • The product must be unused, unwashed, unworn, and in its original condition.
  • All original tags, packaging, invoices, and accessories must be returned.
  • Proof of purchase is required.

Non-Refundable Items

Refunds will not be accepted in the following cases:

  • Products that have been used, washed, altered, or damaged after delivery.
  • Products without original tags or packaging.
  • Items returned after the eligible return period.
  • Products purchased during clearance, sale, or promotional events (unless received damaged or incorrect).
  • Gift cards, customized, or personalized products.

How to Request a Refund

To initiate a refund request:

  1. Email our customer support team with:
    • Order Number
    • Registered Email ID or Mobile Number
    • Reason for the refund request
    • Clear images or videos showing the issue
  2. Our team will review your request within 2 business days.
  3. If approved, we will provide further instructions regarding product pickup or return shipment.

Return of Products

Once your refund request is approved:

  • We may arrange a reverse pickup where service is available.
  • If reverse pickup is unavailable in your location, you will be requested to self-ship the product to the address provided by our support team.
  • Products must be securely packed to prevent damage during transit.

Product Inspection

After receiving the returned product, our Quality Assurance team will inspect it to verify:

  • Product condition
  • Original packaging
  • Tags and accessories
  • Reported issue

If the inspection confirms eligibility, your refund will be processed.

Refund Process

Approved refunds will be issued to the original payment method used while placing the order.

For Cash on Delivery (COD) orders, refunds will be processed via bank transfer or UPI after receiving the required account details.

Refunds are typically initiated within 5–7 business days after successful quality inspection. The actual credit may take additional time depending on your bank or payment provider.

Order Cancellation

Orders can be cancelled only before they are shipped.

If the order has already been dispatched, it cannot be cancelled and will be treated under this Refund Policy after delivery, if eligible.

Shipping Charges

  • Original shipping charges (if applicable) are non-refundable.
  • If the refund is due to an incorrect, damaged, or defective product, Rayah will bear the return shipping cost.
  • For refunds requested due to reasons other than product defects or incorrect delivery (where applicable), return shipping charges may be borne by the customer.

Damaged Package on Delivery

If the outer package appears damaged during delivery:

  • Please take photographs before opening the package.
  • Record an unboxing video whenever possible.
  • Contact our support team immediately to help us resolve the issue quickly.

Contact Us

If you have any questions regarding this Refund Policy or need assistance with a refund request, please contact our Customer Support team.

Email: info@rayah.co.in

Business Hours: Monday – Saturday | 10:00 AM – 6:00 PM

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